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Text messages from the naughty list

Delivery and "missed parcel" texts are the fastest-growing seasonal smishing vector.

Campaign art: a woman reading a text under festive lights

The scam

With dozens of genuine parcels in flight, a text about a failed delivery or a small customs fee reads as routine. The link leads to a convincing courier page that asks for a card to "release" the parcel — and sometimes installs a malicious profile on the phone.

How to stay safe

  • Track parcels in the app

    Open the courier's own app or site to check a delivery. Never pay a fee through a texted link.

  • Report and block

    Forward suspicious texts to your carrier's spam service, then block the number. Your concierge team can review anything you are unsure about.

Shop with confidence

BlackCloak protects your accounts and devices so you can shop safely. Speak to our team about concierge cybersecurity.