The Problem
Email compromise
As a public figure, the philanthropist had personal information in the public domain that criminals weaponized against her — lifting a credit freeze without her knowledge, committing credit card fraud, and filing unemployment fraud in her name. She realized her wealth manager’s emails were being intercepted, with attackers impersonating her to request wire transfers; only her dual-factor authentication on her bank accounts stopped those transfers from going through.
BlackCloak steps in
Within hours of the first call, BlackCloak identified a business email compromise and launched a forensic investigation, uncovering that criminals had been intercepting her emails, impersonating her and her husband, and using the information to steal her identity. The team executed a two-part strategy: a short-term lockdown — complex passwords and dual-factor authentication across every account — and a long-term programme of ongoing monitoring and support.
The Result
Identity threat neutralized
BlackCloak quickly eliminated the threat of identity theft and fraudulent wire transfers. The team moved her passwords into a trusted password manager, switched email providers, set up a new account, removed the aliases the criminals had created, and trained her on dual-factor authentication and password safety. Backed by credit and dark web monitoring, data broker removal, home network scanning, and identity theft protection, she and her husband have had no further incidents and remain proactively protected.